Agenda
Tuesday, February 2
Agent Design Canvas
Time TBA
Workshop · CX / Operations / AI
Hands-on workshop. Exact start time to be published with the full grid.
Most teams don’t have an agent problem. They have an operating-model problem: where automation belongs, where a person has to stay, and how the two hand off without dropping the customer.
The Agent Design Canvas is a working session, not a product demo. You will leave with a structured way to map intents, exceptions, human review, and ownership — the kind of artifact that survives the flight home.
What you take home
A filled canvas for a real workflow on your team: the agent’s job, the human’s job, the exception path, and the measure that tells you it is working.