01
CX & Customer Support
Leaders accountable for the quality of every customer interaction — and the systems behind it.
FEB 01—03 / 2027SANTO DOMINGO / DOMINICAN REPUBLIC
ExperienceSummit2027
Where the people shaping customer experience and operations come to compare notes.
A curated three-day gathering for leaders across CX, operations, fintech, healthcare, and AI — built around practical conversations, hands-on work, meaningful relationships, and an unforgettable experience in the Dominican Republic.
MORE THAN A CONFERENCE
Some conversations are better when everyone is actually in the room.
Experience Summit brings operators, CX leaders, and builders into the same room — not to sit through a broadcast, but to compare notes on the work that actually ships.
The days are structured around practical conversation, hands-on work, and the kind of relationships that are hard to make on a Zoom grid.
Experience Summit is the evolution of Horatio Client Summit.
2026 · SANTO DOMINGO
2026 SUMMIT RECAP
Full recap arriving soon.
The 2026 gathering in Santo Domingo set the tone. The complete recap film will live here.
WHO ATTENDS
A room designed for people who own the outcome.
02
Operations
The people who make scale feel intentional: process, quality, workforce, and delivery.
03
Fintech & Healthcare
Operators working inside regulated, high-trust environments where the details matter.
04
AI & Technology
Builders putting intelligence into real workflows — with humans still in the loop.
CONTENT PILLARS
Three tracks. One shared challenge: building better customer operations.
01
Fintech
Trust, at the speed of money.
A track for leaders designing support, risk, and operations in a regulated, fast-moving financial world.
02
Healthcare
Care that still feels like care.
For teams building patient and member experience where privacy, empathy, and operational rigor have to coexist.
03
CX, Operations & AI
The system is the product.
Where customer experience, operations, and applied intelligence meet — and where most of the hard decisions actually live.
HOW YOU PARTICIPATE
Come ready to participate.
01
Keynotes
A small number of staged talks — designed to set a frame, not fill a day.
02
Panels
Practitioners in conversation, with enough disagreement to be useful.
03
Roundtables
Smaller rooms. Specific problems. Everyone at the table is expected to contribute.
HANDS-ON WORKSHOP
Agent Design Canvas
Design the system, not just the chatbot. A working session for people who have to put agents, automation, and humans into the same operating model — and take something home that can survive Monday morning.
THREE DAYS
A gathering with a beginning, a middle, and a place to exhale.
Recommended international arrivalSunday, January 31
DAY 01
Monday, February 1 — Welcome Reception
Arrive, settle, and start the conversations that the rest of the week is built on.
DAY 02
Tuesday, February 2 — Experience Summit
One full day of programming: keynotes, tracks, roundtables, and the hands-on workshop.
DAY 03
Wednesday, February 3 — Beach Experience · Optional
An optional close to the week — less agenda, more Caribbean. Attendance is not required.
FROM THE 2026 SUMMIT
SahilBloom
2026 Featured Keynote
Sahil Bloom
Author, Investor, and Writer
The 5 Types of Wealth
In this 2026 keynote, Sahil Bloom shared the decision-making frameworks he uses to navigate complexity, prioritize what truly matters, and build sustainable success. Drawing from the principles behind The 5 Types of Wealth, he challenged leaders to expand how they evaluate trade-offs — balancing financial outcomes with time, energy, relationships, and long-term impact.
2027 Featured Keynote · Coming Soon
The 2027 headline keynote will be announced here.
SANTO DOMINGO, DOMINICAN REPUBLIC
Come for the conversations. Stay for the experience.
Santo Domingo is not a backdrop. Architecture, food, hospitality, and the Caribbean itself are part of why this gathering works — and why people stay in the conversation after the sessions end.
Architecture
City & culture
Hospitality
2027 Venue · Coming Soon
Coming soon.
PARTNERS
The room is the product.
Partnership at Experience Summit is built around access to a curated audience — not a trade-show booth.
Past Experience Summit Sponsors
From previous Experience Summit years.
HISTORICAL
2027 Partners · Coming Soon
ATTEND
Attendance is curated.
Experience Summit is built for two kinds of guests: people Horatio has already invited, and a small number of public applicants we choose to bring into the room.
01 · INVITED GUESTS
I Was Invited
If Horatio reserved a place for you, RSVP — don’t purchase a ticket.
02 · PUBLIC APPLICATION
Apply to Attend
Public attendance is limited and reviewed. Applying is not a guarantee of admission.
GET THE NEXT ANNOUNCEMENT
Want the 2027 updates first?
Lineup, venue, and ticket timing — when there is something real to share.