01
Keynotes
A few staged talks to set the frame for the rooms that follow.
THE 2027 AGENDA
One day of programming. A lot to take home.
Tuesday is the working heart of Experience Summit: keynotes, three tracks, roundtables, and a hands-on workshop. The rest of the week is designed around that day — not the other way around.
FORMATS
How the day is built.
02
Panels
Operators in public conversation — useful disagreement included.
03
Roundtables
Smaller tables. Sharper problems. Participation required.
04
Workshop
Hands-on work you can take back to your team.
HANDS-ON AT EXPERIENCE SUMMIT
Design the system, not just the chatbot.
Agent Design Canvas
Most teams don’t have an agent problem. They have an operating-model problem: where automation belongs, where a person has to stay, and how the two hand off without dropping the customer.
The Agent Design Canvas is a working session, not a product demo. You will leave with a structured way to map intents, exceptions, human review, and ownership — the kind of artifact that survives the flight home.
What you take home
A filled canvas for a real workflow on your team: the agent’s job, the human’s job, the exception path, and the measure that tells you it is working.
TUESDAY, FEBRUARY 2
The 2027 session grid.
Detailed session titles and times will be published here. The shape of the day is already set.
Session details · Coming Soon
keynote
Opening frame
Time and speaker to be announced.
Coming Soon
panel
Track sessions · Fintech, Healthcare, CX / Operations / AI
Parallel rooms. Session titles to be announced.
Coming Soon
roundtable
Roundtables
Smaller rooms. Topics to be announced.
Coming Soon
workshop
Agent Design Canvas
Hands-on workshop. Exact start time to be published with the full grid.
Confirmed